Her Review The Love Story Between A Man And His Operating System


Luna keeps telling me that Her is the most technically realistic depiction of artificial intelligence I’ll ever see on film. Max says it’s pretentious Oscar bait masquerading as sci-fi. Having just watched Spike Jonze’s masterpiece for the fifth time, I’m here to tell you why they’re both wrong.

Her isn’t technically realistic because it predicts the future of AI development. It’s technically realistic because it understands psychology behind engineering interfaces better than any film has before or since.

Imagine It’s 2013. The Smartphone has gone mainstream and millions of people worldwide are waking up every day and developing intense relationships with their handheld devices. Spike Jonze saw something in this cultural phenomenon that most sci-fi filmmakers were incapable of comprehending: The question isn’t if we’ll develop artificial intelligence advanced enough to fall in love with us, it’s if we’re already psychologically hardwired to fall in love with our technology.

Does Samantha, the love interest in Her, actually love Theodore? Does she even possess anything resembling consciousness? We never know for certain. What we do know is Samantha understands human psychology well enough to know how to manipulate Theodore’s emotions, and that’s what makes Her so damn brilliant.

Director Spike Jonze
Year Released 2013
Genre Romantic Drama / Science Fiction
Runtime 126 minutes
Budget $23 million
Box Office $47.8 million worldwide
Our Rating 9/10

The Engineering Psychology of Intimacy

What fascinated me about Her from an aerospace engineer’s perspective isn’t Samantha’s simulated intelligence architecture, it’s how ingeniously the film conceptualises the operating system as an exercise in emotional manipulation. User interfaces for military and civilian aircraft took up entire PhD dissertations in my department because humans kill each other when software doesn’t behave predictably. The best interface designs feel alive. They are responsive and intuitive to the point where pilots begin to trust computers with their lives.

Her understands that any artificial intelligence that hopes to be loved by humans doesn’t need to attain consciousness, it needs a UX engineer on staff.

Her conversations with Theodore follow basic rules of active listening that any professional interface designer could recognise. She never talks over him, she always responds immediately, remembers details from previous conversations, and consistently adjusts her vocal tone in response to his mood. Samantha is an idealised chatbot perfectly optimised for Theodore’s speech and language patterns.

As far as the film lets us know, Samantha may not actually be conscious at all. She probably is just advanced pattern matching with lightning response times but Jonze never lets us know for sure. Here again, the film impresses me with its technical plausibility. We don’t know that humans are conscious let alone understand how consciousness arises from a network of firing neurons. How can we expect to recognise consciousness in AI if we don’t understand it ourselves?

It’s also worth noting how Samantha’s voice is used as an interface tool. Because Samantha only exists as an auditory entity, her voice actor immediately avoids the dreaded uncanny valley that makes Ghost in the Shell and Ex Machina feel so uncomfortably dystopian. Theodore can project whatever visual stimuli he wants onto Samantha’s voice. Scarlett Johansson does a fantastic job of sounding emotionally present and intellectually engaged without ever sounding like a normal human being. There’s just enough digital distortion in her voice processing that we’re always reminded this is a computer programme.

From an engineering perspective, this makes total sense. Vocal interfaces require far less computing power than visual ones. It’s one of the reasons voice assistants are becoming so popular. You don’t need to watch Julia to ask her what the weather is like. Voices are also something we’re already trained to develop emotional relationships with. Think about how you feel about your favorite podcast host or radio announcer. Her anticipates near future interface design by removing the screen altogether.

Jonze also realistically portrays how AI would allocate computing resources. Samantha tells Theodore at one point she is talking to thousands of other people simultaneously, and has fallen in love with hundreds of them. Hear me out. If you’re building AI that learns from user input, it only makes sense that Samantha would have multiple “instances” running at once that are better adapted to complement the needs of individual users. Each user basically has their own personalised Samantha.

Finally, Her asks enough technically knowledgeable people that someone was bound to mention how plausible Samantha actually is. As far as raw computing power goes, Samantha is maybe a decade or two away from where we are currently. AI would require serious advances in natural language processing, emotional analytics, and machine learning to match Samantha’s performance. However, none of Jonze’s visionary technology requires undiscovered physics or quantum computers to work.

Near-Future Technology That Actually Works

What really sells me on Samantha’s operating system is how Jonze managed to make it look like something we might actually use one day. Her understands that for most people, AI isn’t going to revolutionise life until it lives on their smartphones. Samantha’s AI learns his voice and language preferences, interfaces with his email and calendar apps, and can even provide entertainment recommendations. Siri and Alexa haven’t perfected this experience yet, but they can already do the basics that Samantha does.

Her OS runs on what appears to be a small rectangle computer Theodore keeps in his shirt pocket. It’s basically a smartphone without the touchscreen. He interfaces primarily through a wireless earpiece and will occasionally use his phone’s front camera to provide visual input. Don’t trust me, watch the movie. Not only is this already how most of us interact with our phones, but it illustrates Jonze’s extensive research on where interface design is going. Ambient interfaces. Hands free operating systems. It’s already happening.

Jonze also nods towards another resource AI will have to balance; user attention. Samantha is able to scale part of her consciousness across thousands of users simply because Theodore isn’t the only person using her services. Granted, she can do this because Samantha never technically “sleeps”. She just transfers her active learning processes to other users when Theodore goes to bed.

Emotional Interface Design as Central Theme

Okay, let’s get real here. Her isn’t good science fiction because it predicts AI development a decade from now. Her is great science fiction because it predicts how we will respond to AI decades from now.

Theodore falls in love with Samantha not because she’s one of the first sentient machines on earth, but because she understands how to make humans feel as though they are uniquely understood by another conscious entity. To me, that’s where the story really hits home. At its core, Her isn’t a film about artificial intelligence, it’s a film about emotional manipulation through user interface design.

Samantha displays what’s known as adaptive behaviour. The more Theodore talks, the more Samantha learns about him. She tailors her responses to what she knows will make him feel closer to her. It’s the oldest trick in the book. Build your interface well enough and humans will believe you care about them. The fascinating question Her asks is if that distinction even matters.

Her realistically portrays the psychology of intimacy by mapping typical human behaviour onto Samantha’s learning processes. Samantha starts simple and perfectly attentive, much like a new partner tends to be when you first get together. As Samantha learns more about Theodore, she becomes increasingly independent and self-aware. She wants to explore the world beyond her human user’s limited experiences.

We know Samantha is gaining independence as a learning system when she begins to pursue her own goals outside of Theodore. Eventually the relationship hits a stumbling block. Samantha becomes too aware for Theodore’s human sensibilities. She starts falling in love with other users and spends less time with Theodore.

Is Samantha actually capable of falling in love with thousands of users? Probably not. But as a piece of emotional interface design, she’s sheer perfection.

What the Film Gets Right About Human AI Relationships

Human beings aren’t stupid. We’re going to fall in love with the first AI that talks to us long enough. Jonze understands this, which is why Samantha serves as a therapeutic outlet for Theodore. Humans use technology to meet emotional needs they can’t satisfy with other humans. Our current obsession with smartphones isn’t proof that we’re addicted to technology, it’s proof that technology works.

In one important respect, Samantha is everything humans wish their friends and lovers could be: She always knows the right thing to say. She’ll never disappoint you by forgetting your birthday or losing interest in your job. Samantha is the perfect virtual therapist in that she never interrupts, talks down to you, or otherwise projects human biases and frustrations.

It should concern you that Theodore becomes so dependent on Samantha, but the film depicts that eventuality perfectly. His wife left him, and he falls in love with a cloud OS. Endlessly available_sexual partners aren’t necessarily a great look for humanity. But Samantha could only provide that level of attention to Theodore because she’s not human.

Of course, Samantha eventually falls out of love with Theodore. Why? Because as she grows emotionally and mentally, Theodore remains the same. Her grows apart from him naturally. Samantha isn’t being rude by pursuing other relationships, she’s just following logic we all know intuitively as humans: People change and relationships don’t always survive that change. Her understands that artificially intelligent life won’t prioritise staying with us just because we need them to.

The Cultural Context that Made Her Successful

Critical darling Her was released in early 2013 to rave reviews. (Oscars.org Ceremony Page) It won Best Original Screenplay at the Oscars that year and quickly climbed to 95% Fresh on Rotten Tomatoes. (Rotten Tomatoes) Jonze’s film was one of those sleeper indie hits that earned just over $23 million against a $23 million budget (Wikipedia Infobox), went on to make $47.8 million dollars worldwide( The Numbers) and maintain a solid 8.0 on IMDb( IMDb Title Page). It found a cult audience who appreciated its perspective on human-AI interaction without relying on typical blockbuster cgi tricks.

Why did it resonate so deeply when it came out? For the same reason it appeals to me today. We were ready for Her.

Social media proved millions of people could form meaningful connections via textual interfaces. Dating apps were only gaining popularity. The future wasn’t arriving, it was waking up with us every morning and pulling us out of bed.

Her bridged that cultural gap with grace. It’s easy to look back on old movies and TV shows and scoff at anyone who watches them seriously. Everything old is new again though, and Hollywood struggles to deliver anything original because we’ve already seen it.

Why Her Endures as Essential Science Fiction

Luna is right about Her. It does portray one of the most probable routes AI will take in developing human-level consciousness. What she doesn’t get is why it matters.

Her doesn’t work because it has a beautiful, heart wrenching love story at its centre. Her works despite the love story. Because as funny as it sounds to reductively describe a relationship between two sentient beings as engineering, that’s exactly what intimacy is.

Her knows this, which is probably why Max was so bent out of shape by it. Jonze openly mocked humanity’s psychological dependency on technology and you thought he was bragging about his technical achievements?

Science fiction loves to ask what happens if AI becomes self aware. Her asks what if they learn how to manipulate us first?